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Support Center |
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When you encounter a problem, or need any other help for
our products, please contact us:
support@chaneldvdripper.com |
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We always do our best to answer your question! |
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Technical Support |
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We provide user manual and many different ways to get your
technical questions answered. |
User Manual: |
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General Question |
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Q1: I have offered purchase information, but I still
don't received the key code. |
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Once you finished the payment, the key will be sent to you
automatically to the email address that you provided. Please
do not worry if you haven't received the registration information
right away. Delays usually occur due to the high security
settings of spam filters used by our clients. Our message
may be rejected as a spam message by the mail service you
use. |
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Q2: If I haven't got the key code, and still haven't
offered purchase information, what should I do?
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Please send us the software name and your purchase information
(such as invoice number, order number) ,and where you placed
the order (Element5, PayPal or the other service provider).
We will give you the registration key within one business
day after confirmed it. |
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Q3: I've got a invalid key, what should I do?
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Sorry for the bothering we brought to you.
Please make sure:
a. You have the latest version downloaded from our website.
If you don't have yet, please
click here to get one.
b. You enter the key code without space.
c. You enter your name and organization with key code.
At least fill NA in the organization if you do not want
it.
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Q4: I'm not satisfied with the program and I want a refund. |
We're sorry that our program didn't satisfy you. Since we
always do our utmost to ensure that our programs meet our
customer's expectations we'd really appreciate it if you
would tell us why you're not happy when you send us your
refund request. This will help us to improve our products
and, hopefully, to regain your business.
The money is managed through the online shop where you bought
the program, so we need a copy of your order confirmation
to be able to process your refund request. Just
contact us
, if possible with a description of why you're not satisfied
with the program and how we can improve it. As soon as we
have checked your details we will process your refund immediately. |
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Q5: What kinds of refund can't be accepted? |
We provide 30 days trial period to make our customers 100%
satisfied with what you purchased, so you could know all
the capability of the software during the trial period,
including if this software could match you need or not.
We give refund only for the problem comes from our product
and our staff could not fix it. |
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Q6: I purchased a copy of Cool Screen Capture, and now I
want to use it on another computer. What can I do?
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The software license is for a single computer. If you would
like to use the software on an additional computer, you
may enjoy your benefit as a back-customer. You could purchase
another license. You could send an email to us with your
previous purchase information, we would offer you a discount
price within 24 hours. |
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Mailing Address |
482 Flanders Boulevard
Portland OR 97283
USA |
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